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Return and Exchange Policy

Return Policy Canada/USA

We stand behind a 30-day return policy if the items you ordered are not what you expected in size or style. We will gladly offer a full refund less shipping. Return shipping costs in Canada and the USA are at the customer’s expense. All returns and exchanges must receive a confirmation ID number through customerservice@voaksportswear.com prior to shipping.

Returned items must be new items only. Must be in new, unworn condition without and scuffs, scratches, stains, tears or hair with the original hang tag attached. Where appropriate, we recommend you try on the clothes with an undershirt. If your item is returned without the original hang tag attached, the return will not be processed.

Return Policy International

Customers are responsible for the return costs on any items being returned.

Returns are processed within 5-10 business days of package arrival and review. Please note items coming for the US must first pass through customs at the Canadian border before arriving in our Winnipeg office.

Quality

We stand behind our product and all items are guaranteed for 90 days after purchase. If you have any concerns about the workmanship contact us and we will provide instruction for shipping the garment back for a
replacement.

Exchanges

Due to the limited inventory we will do the best to accommodate exchanges. Shipping exchanges will be at your expense. In the event that a new garment cannot be arranged your invoice total less shipping will be refunded to original method of purchase.